Technical Support Engineer
1 week ago
Job Summary
We are seeking a skilled and hardworking IT Service Operations Technician to join our team at Experis. This role is a 5-month contract with the potential to convert to a full-time position.
Key Responsibilities
- Understanding of Service Levels and Key Performance Indicators (KPIs)
- Installing and setting up computer systems or software
- IT Service Management (ITSM) processes
- Responding to and supporting level II events related to system and hardware failures
- Level II troubleshooting for software and hardware
- Configuring and managing system access using system interfaces and tools
Requirements
- 4+ years of experience in a multi-role environment (deskside, telephone, digital) Service Desk Environment
- Experience setting up equipment, understanding of hardware, and experience with account provisioning
- IT Support: Responding to and fulfilling service desk requests originating from all channels within the Service Levels
- Performing New Hire Configuration, Catastrophe Adjuster support, setup, onboarding, access management, software installation/configuration/removal, and asset management
Why Choose Experis?
- Medical, Dental, Vision, 401k
- Weekly pay with direct deposit
- Consultant Care support
- Free Training to upgrade your skills
- Dedicated Career Partner to help you achieve your career goals
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