Technical Support Engineer

1 week ago


Tallahassee, United States Experis Full time

Job Summary

We are seeking a skilled and hardworking IT Service Operations Technician to join our team at Experis. This role is a 5-month contract with the potential to convert to a full-time position.

Key Responsibilities

  • Understanding of Service Levels and Key Performance Indicators (KPIs)
  • Installing and setting up computer systems or software
  • IT Service Management (ITSM) processes
  • Responding to and supporting level II events related to system and hardware failures
  • Level II troubleshooting for software and hardware
  • Configuring and managing system access using system interfaces and tools

Requirements

  • 4+ years of experience in a multi-role environment (deskside, telephone, digital) Service Desk Environment
  • Experience setting up equipment, understanding of hardware, and experience with account provisioning
  • IT Support: Responding to and fulfilling service desk requests originating from all channels within the Service Levels
  • Performing New Hire Configuration, Catastrophe Adjuster support, setup, onboarding, access management, software installation/configuration/removal, and asset management

Why Choose Experis?

  • Medical, Dental, Vision, 401k
  • Weekly pay with direct deposit
  • Consultant Care support
  • Free Training to upgrade your skills
  • Dedicated Career Partner to help you achieve your career goals


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