Customer Support Associate
2 weeks ago
Location: Albuquerque, NM
Duration: 0-3 months
Shift: 8AM-5PM
Compensation: $22.00/Hour
Role Overview:
As a key member of the customer service team, you will be responsible for handling basic customer inquiries, requests, and orders. Your communication may occur through various channels including phone, email, and traditional mail.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries.
- Provide essential information regarding products, services, and applications.
- Assist customers with pricing details and product availability.
- Process orders, returns, and adjustments efficiently.
- Adhere to company policies and guidelines.
- Compile and prepare reports as necessary.
- Utilize computer systems effectively to manage customer interactions.
- Collaborate with internal resources for complex issues.
- Exhibit professionalism and tact in all communications.
- Maintain up-to-date information in an accessible format.
- Demonstrate strong communication skills.
- Possess basic computer literacy.
- Coordinate service issues with higher management or other departments as required.
Qualifications:
- High School Diploma or equivalent (GED).
- Experience in customer service or related fields.
- Familiarity with security systems and related technologies is a plus.
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