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Early Career Customer Service Associate

2 months ago

Albuquerque, New Mexico, United States Fidelity Investments Full time
About the Role

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences and helping our clients achieve their financial goals.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including phone, email, and digital platforms.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.
  • Stay up-to-date on product and service offerings to provide accurate information to customers.
  • Meet or exceed performance metrics and quality standards.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Fidelity Investments

Fidelity Investments is a leading provider of financial services and products, with a commitment to helping our clients achieve their financial goals. We offer a range of investment products and services, including brokerage accounts, retirement plans, and wealth management solutions. Our team of experienced professionals is dedicated to providing exceptional customer service and support.