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Client Support Associate

2 months ago

Albuquerque, New Mexico, United States Polar Marketing Full time
Job Description

We are seeking a highly motivated and customer-focused Client Support Associate to join our team at Polar Marketing. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the telecommunications industry.

Key Responsibilities:

  • Provide Exceptional Customer Service: Maintain brand standards, deliver exceptional customer service, and uphold our core values to ensure a superior client experience.
  • Apply Product Knowledge: Utilize knowledge of products and services to successfully process tasks and requests to meet client expectations.
  • Collaborate with Cross-Functional Teams: Work with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences.
  • Manage Client Inquiries: Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline.
  • Monitor Key Performance Indicators: Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives.
  • Design Client Communication Initiatives: Develop and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention.
  • Ensure Standard Operating Procedures: Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team.

Requirements:

  • Education: Bachelor's degree from an accredited college or university.
  • Experience: 2-4 years of experience working in a business-facing role, preferably in a client-facing capacity.
  • Skills: Exceptional communication and problem-solving skills, with the ability to think critically and make informed decisions quickly.
  • Personal Qualities: A team player with a strong work ethic, able to work effectively and collaboratively to meet goals and client deadlines.