Automotive Field Service Leader
7 days ago
Role Overview
We are seeking an experienced Automotive Field Service Leader to join our team at AAA Northern California, Nevada & Utah. This is a challenging role that requires strong leadership and business acumen.
About the Job
The successful candidate will be responsible for leading a team of service providers in the region, ensuring high-quality services are delivered to our members. They will also work closely with contractors to implement communication plans and develop data-focused conversations.
Key Responsibilities
- Lead a team of up to 50 contract stations and 300 technicians, managing a combined annual spend of $20,000,000.
- Ensure quality assurance of contractor-provided services and compliance with contractual obligations, standards, and regulatory requirements.
- Responsible for resolving escalated member complaints, compliments, and other incidents.
- Develop and implement communication plans for assigned regions and contract providers.
- Conduct data-focused conversations to make quantitative and qualitative cases.
- Demonstrate effective ways owners, front-line roadside technicians, and other contractor staff can interact with AAA members.
- Cross-support other AFRs as needed, including coverage for PTO or extended absence.
Requirements
- Bachelor's degree in a related field or equivalent combination of education and experience.
- 2-4 years of regional management, multi-site operational, or business consulting experience.
- Experience in data analytics, business consulting, automotive industry, 24/7 service industry, or business-to-business relationship management.
- Current valid driver's license in the state of residence.
Salary Range
The estimated salary range for this position is $85,000 - $115,000 per year, depending on qualifications and experience.
Work Environment
This role requires working 50% in an office environment and 50% outdoors at operations sites or while accompanying COF or contractor staff. The successful candidate must be able to travel by car, plane, or other transportation and respond immediately to serious incidents within 30 minutes of notice.
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