Product Training and Enablement Manager
2 weeks ago
Aisera stands at the forefront of AI Copilot solutions, leveraging AiseraGPT and Generative AI to drive business transformation and enhance revenue growth through a self-service approach.
Aisera has garnered numerous accolades, including: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
We empower our employees with significant responsibility and ownership of their tasks, welcoming individuals from diverse backgrounds and experiences.
Our team members exhibit a high level of empathy towards our customers and one another.Join our vibrant and fast-paced team and contribute to our mission of transforming the industry.
The Role:
We are in search of a proactive and skilled Product Training and Enablement Manager to join our expanding team.
In this role, you will be instrumental in ensuring that our sales and customer success teams possess the knowledge, skills, and resources necessary to effectively represent and support our products.
This position combines product expertise, training proficiency, and cross-departmental collaboration.
Key Responsibilities:
Training Development:
Design and implement comprehensive training initiatives to educate sales and customer success teams on our product offerings, features, and advantages.
Create engaging educational materials, including documentation, videos, and presentations, to enhance the learning experience.
Collaborative Engagement:
Partner closely with product managers, developers, and other stakeholders to remain informed about product modifications, updates, and forthcoming releases.
Work alongside marketing teams to synchronize product messaging and ensure uniformity in communication across all departments.
Sales Support:
Provide the sales team with essential tools and resources to effectively communicate the value proposition of our products to potential clients.
Customer Success Support:
Empower the customer success team to deliver outstanding post-sales assistance by imparting product knowledge and effective customer engagement strategies.
Create resources to equip the customer success team in addressing customer inquiries, troubleshooting, and resolving issues.
Feedback Mechanism:
Establish a feedback mechanism to gather insights from the sales and customer success teams regarding customer needs, challenges, and common inquiries.
Onboarding Initiatives:
Develop onboarding programs for new sales and customer success team members to expedite their integration and ramp-up time within the organization.
Basic Qualifications:
6+ years of experience in product enablement, sales enablement, or a related field.
Strong grasp of product management and the ability to translate technical concepts into easily understandable content.
Exceptional communication and presentation skills.
Familiarity with sales and customer success processes.
Ability to collaborate effectively in a fast-paced and dynamic environment.
Bachelor's degree in business, marketing, or a related discipline.
Preferred Qualifications:
Experience in a startup environment
Enterprise UX/UI experience for AI-driven SaaS solutions.
Domain expertise in IT, HR, or Customer Support is advantageous.
Compensation:
At Aisera, we are committed to designing equitable and transparent compensation programs. Base pay is ultimately determined by a candidate's skills, expertise, and experience.
For this role, our current base pay range is: $115,000-$130,000. This position may also be eligible for benefits, bonuses, and equity.
Aisera operates globally, and our success is built upon the diverse perspectives, skills, and experiences of our employees.
We take pride in being an equal opportunity employer and are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
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