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AI Product Manager – Professional Services

2 months ago

Palo Alto, California, United States Sterling Process Equipment & Services, Inc. Full time

Key Responsibilities:

Strategic Development of Service Offerings

  • Establish, prioritize, and enhance the AI service portfolio and strategic roadmap informed by market analysis, client insights, competitive evaluations, and data-driven findings.
  • Identify avenues for growth within the existing service portfolio and sales strategies to broaden the AI dialogue.
  • Craft and articulate the AI value proposition, positioning, and pricing strategy.

Management of Service Lifecycle

  • Adhere to established service product management methodologies, tools, lifecycle processes, and governance protocols.
  • Secure necessary funding (both internal and external) and manage financial expenditures effectively.
  • Oversee and direct portfolio planning throughout the entire lifecycle, including pricing models, service delivery, sales readiness, and related processes.
  • Drive innovation, optimization, and ongoing enhancement.

Collaboration Across Functions

  • Engage with technical and product leadership to ensure alignment and coherence in the AI strategy, execution, and prioritization of the roadmap.
  • Represent Professional Services and the AI Portfolio on core product or solution teams, contributing service requirements during product development phases.
  • Utilize both technical and business acumen to lead intricate cross-functional initiatives that significantly impact the services sector.

Market Engagement and Sales Strategy

  • Identify and forge partnerships with leading organizations in the AI sector.
  • Launch, promote, monitor, and evaluate the performance of AI service offerings, including customer satisfaction and market feedback.
  • Collaborate across regions and teams to create and implement new services, solutions, or programs that address emerging customer and market demands, driving profitable growth.

Performance Evaluation

  • Conduct business analysis to identify root causes and develop actionable recommendations to enhance business performance.
  • Establish, measure, and report on OKRs aligned with product and business strategy objectives.

Qualifications:

  • Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field.
  • Over 10 years of professional experience, preferably in a service, consulting, or software environment.
  • At least 5 years of experience in service product management.
  • Demonstrated success in launching and managing a portfolio of technical services.
  • In-depth technical expertise in AI, Data Analytics, Machine Learning, or related technologies.

Skills and Knowledge:

  • Proven experience in AI technologies, IT and services sectors, and service product management.
  • Successful track record in creating and launching profitable service offerings.
  • Familiarity with contemporary trends and technologies in AI-enabled solutions, including natural language processing, machine learning, and computer vision.
  • Certification or training in relevant service product management frameworks and methodologies, such as Agile, Scrum, or Lean.
  • Highly developed problem-solving, project management, change management, and analytical capabilities.
  • Ability to lead and motivate teams, build relationships, exercise independent judgment, and achieve objectives under pressure.
  • Exceptional communication, presentation, negotiation, and influencing abilities.
  • Strong understanding of the workforce solutions market, customer requirements, and competitive landscape.
  • Creative and strategic thinker, self-driven, results-oriented, and customer-focused.
  • Capability to thrive in a fast-paced, dynamic, and collaborative work environment.

About Sterling Process Equipment & Services, Inc.

At Sterling Process Equipment & Services, Inc., we are committed to redefining possibilities in both our professional endeavors and the broader world. We embrace challenges, disrupt conventional thinking, and innovate for the future. We seek talented individuals who are motivated by significant challenges, eager to learn and grow, and dedicated to making a meaningful impact.

Sterling Process Equipment & Services, Inc. is a technology-driven organization operating globally, united in our mission to create solutions that enhance lives everywhere.