Customer Service Advocate
4 weeks ago
Our client, Addison Group, is seeking a team of motivated and articulate Customer Service Representatives to join them in a contract capacity.
In this role, you will be the first point of contact for our valued customers, providing exceptional service through phone, email, and chat interactions.
You will be responsible for resolving inquiries, processing requests, and ensuring customer satisfaction.
Responsibilities:- Respond to incoming phone calls, emails, and chat inquiries from customers in a timely and professional manner.
- Actively listen to customer concerns and identify their needs.
- Research and provide accurate information about our products and services.
- Resolve customer issues efficiently and effectively, following established procedures.
- Upsell and cross-sell relevant products and services to enhance the customer experience (depending on the company).
- Document all customer interactions accurately and concisely in our CRM system.
- Maintain a positive and professional demeanor at all times.
- Adhere to company policies and procedures.
- Bachelor's Degree (Preferred).
- Minimum of one year of Call Center Experience.
- Excellent communication, both written and verbal.
- Active listening and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong computer and technical skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- A positive and enthusiastic attitude.
Estimated Salary: $18-$22 per hour, depending on location and experience. This position offers an excellent opportunity to develop your skills and advance your career in customer service.
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Credit Union Customer Advocate
1 month ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeAbout the RoleAs a Member Engagement Specialist at Lafayette Federal Credit Union, you will play a critical role in providing exceptional service to our members. This is not your typical call center job, but an opportunity to make a meaningful impact in the lives of our customers. You will be part of a dynamic team focused on delivering unparalleled service...
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Customer Service Ambassador
3 weeks ago
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Customer Service Agent
2 weeks ago
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Customer Service Expert
3 weeks ago
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Customer Service Coordinator
2 weeks ago
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Customer Service Cashier
3 weeks ago
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Customer Service Coordinator
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Exceptional Customer Service Representative
3 weeks ago
Rockville, Minnesota, United States Addison Group Full time**About the Job:**We are seeking a talented Customer Service Representative to join our team in Rockville, MD. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Main Responsibilities:Customer Support: Engage with customers via phone, chat, and email to resolve...
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Customer Service Sales Associate
2 days ago
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Spanish Speaking Customer Service Specialist
3 weeks ago
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Customer Service Liaison
3 weeks ago
Rockville, Minnesota, United States Sparing Consulting Full timeAbout UsSparing Consulting Inc. is a BPO firm offering Accounting, Payroll, and HR solutions to clients. As a Sales Support Specialist, you will play a key role in supporting our sales team and contributing to our company's growth.Your responsibilities will include:Managing calendars and scheduling appointments for sales team members.Making calls to...
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Customer Service Representative
3 weeks ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeAbout the Role: We are seeking a skilled and dedicated Customer Service Representative - Member Engagement Specialist to join our dynamic team at Lafayette Federal Credit Union. As a key member of our organization, you will be responsible for providing exceptional service to our members through inbound and outbound calls, written communication, and other...
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Customer Experience Specialist
3 weeks ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our dynamic team at Lafayette Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members.ResponsibilitiesProcess transactions for members, including deposits, withdrawals, loan payments, cash...
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Bilingual Customer Experience Representative
3 weeks ago
Rockville, Minnesota, United States Growing Benefit Fund Full timeAbout the JobAt Growing Benefit Fund, we are seeking a highly motivated and detail-oriented Bilingual Customer Experience Representative to join our team. As a key member of our customer service department, you will play a crucial role in providing exceptional service to our clients in both English and Spanish.Salary: $45,000 - $60,000 per year, depending on...
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Clinical Health Advocate
4 weeks ago
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Healthcare Customer Support Specialist
3 weeks ago
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Customer Acquisition Specialist
2 weeks ago
Rockville, Minnesota, United States New Paradigm Projects Full timeCareer OpportunityNew Paradigm Projects is seeking a Customer Acquisition Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth and expansion. Your primary responsibility will be to develop and execute effective sales strategies, manage the sales team, and maintain strong relationships with...
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Customer Experience Ambassador
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Customer Service Representative
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Rockville, Minnesota, United States James Vito, Inc. Full timeOpportunities for GrowthWe offer unlimited earning potential, making our top performers among the highest paid technicians in the DC, Maryland, Virginia area. Our top-notch benefits package includes competitive base pay with an aggressive commission plan based on sales performance.Our family-oriented company culture values teamwork, appreciation, and career...
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Service Excellence Specialist
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