Customer Service Coordinator

5 days ago


Rockville, Minnesota, United States James Vito, Inc. Full time
Job Description

We are seeking a highly organized and efficient Customer Service Representative to join our team at James Vito, Inc. in Rockville, MD.

This is an exciting opportunity for someone who enjoys being in the middle of all the action and wants to make a real difference in people's lives.

The ideal candidate will have exceptional verbal and written communication skills, be proficient in Microsoft Office, and have a high level of accuracy and efficiency.

**Responsibilities:**

  • Answer incoming calls as the initial point of contact and provide a sense of calm and empathy to customers.
  • Conduct service-related follow-up calls to check in on past customers and assess their current needs.
  • Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
  • Relay accurate information to technicians to ensure quality customer experiences.
  • Manage technician whereabouts and needs.
  • Record results of each service call and create report summaries for senior management.

**Requirements:**

  • High School Diploma/GED required.
  • Ability to multitask in a busy environment.
  • HVAC/Plumbing knowledge is a plus but not required.

**What We Offer:

  • Competitive salary - $18-21/hr
  • Paid holidays, paid personal and vacation time
  • Simple IRA Retirement Plan with a company match
  • Team building events, company parties, flexible schedule


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