Credit Union Customer Advocate
1 day ago
As a Member Engagement Specialist at Lafayette Federal Credit Union, you will play a critical role in providing exceptional service to our members. This is not your typical call center job, but an opportunity to make a meaningful impact in the lives of our customers. You will be part of a dynamic team focused on delivering unparalleled service experiences. Your primary responsibility will be to serve as a point person for member service through inbound and outbound calls and written communication. You will work closely with the Member Engagement Manager to find appropriate solutions to member needs.
A Day in the Life
As a Member Engagement Specialist, your day will include answering inbound member calls with kindness and professionalism. You will process transactions for members via telephone, including deposits, withdrawals, loan payments, cash advances, and transfers. You will also conduct member outreach calls to identify product opportunities, proactively take ownership of member needs, and resolve them to the fullest extent possible. Additionally, you will cross-sell and promote Credit Union products and services. If so, then join our team where you can grow professionally.
About Us
Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today. We are headquartered in Rockville, MD, where career growth meets urban vitality. Our employees enjoy a generous benefits package that includes employer-paid health insurance premium for single and family coverage (HMO Plan), fully funded deductible (HMO Plan), 401(k) employer matching contribution, life insurance, short and long-term disability insurance, paid time off & holiday leave, educational assistance, and more. Join our credit union if you want to make a difference.
We believe an inclusive equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It's part of who we are. Consider a Lafayette Federal career if you want:
- An opportunity to make an impact in the lives of our members
- A chance to work with some of the best minds in banking today
- A forward-thinking benefits plan and competitive pay
- An environment that values differences in people
Benefits
We offer an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being, and help plan an exciting future. Our benefits include: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan), Fully funded deductible (HMO Plan), 401(k) employer matching contribution, Income protection with life insurance, short and long-term disability, Paid time off & holiday leave, Educational assistance, Commuter benefits program, and more.
-
Customer Service Professional
7 days ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeOverviewLafayette Federal Credit Union is a leading financial institution in the Washington Metropolitan area, dedicated to providing exceptional customer service and promoting financial well-being.CompensationThe salary for this position ranges from $38,662 to $45,000 annually, with opportunities for growth and advancement based on performance and...
-
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeWe are seeking an Assistant Branch Manager to join our team at Lafayette Federal Credit Union, a forward-thinking financial institution serving the Washington Metropolitan area. This role offers a unique opportunity to work with a dynamic team, leveraging your leadership skills and experience in customer service.About UsLafayette Federal Credit Union is a...
-
Financial Services Professional
4 days ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeAbout UsLafayette Federal Credit Union is a dynamic and inclusive financial institution dedicated to serving the Washington Metropolitan area. We strive to provide exceptional member experiences, fostering a culture of teamwork, diversity, and community involvement.Job SummaryWe are seeking an experienced Member Service Representative to join our team at our...
-
Financial Performance Specialist
4 days ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeWe are seeking a skilled Financial Performance Specialist to join our team at Lafayette Federal Credit Union.About the Role:This is an exciting opportunity for a motivated individual to assist with the overall administration of investment services, focusing on the Credit Union's liability and certificate programs. As a Financial Performance Specialist, you...
-
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeLafayette Federal Credit Union is seeking a highly skilled and experienced Senior Administrative Assistant to support the Chief Financial Officer (CFO). This role will provide exceptional administrative support, ensuring seamless day-to-day operations, and contributing to the success of the finance team.About Lafayette Federal Credit UnionWe are a proud...
-
Senior Business Development Executive
3 weeks ago
Rockville, Minnesota, United States Lafayette Federal Credit Union Full timeAbout Lafayette Federal Credit UnionWe are a financially stable and growing organization in the Washington Metropolitan area, offering a unique opportunity to work with a talented team of professionals who share a passion for serving our members. Our focus is on providing exceptional member experiences through innovative products and services.
-
Payments Support Team Lead
3 days ago
Rockville, Minnesota, United States NIH Federal Credit Union Full timeCompany Overview:">NHIFCU is a dynamic and forward-thinking financial institution dedicated to providing exceptional services to its members. With a strong commitment to innovation and customer satisfaction, we are seeking a highly skilled Payments Support Team Lead to join our team.
-
Commercial Litigation Attorney
6 days ago
Rockville, Minnesota, United States WILLIAM R FELDMAN P C Full timeJob DescriptionWe are seeking a Commercial Litigation Attorney with 1-2 years of experience in commercial litigation, collections, and creditors rights to join our team at William R Feldman PC.Firm clients are primarily financial institutions, including banks and credit unions. Our office is located in Rockville, Maryland, convenient to the Metro, and offers...
-
Physician Assistant
4 days ago
Rockville, Minnesota, United States ALOIS Healthcare Full timeAs a Travel Outpatient Physical Therapist, you will be part of our team at ALOIS Healthcare, where we strive to make a positive impact on patients' lives. With our competitive pay package and comprehensive benefits, we ensure that you have the support you need to excel in your career.About the Role:Diagnose movement dysfunction and develop effective...
-
Veterinary Front Desk Representative
4 weeks ago
Rockville, Minnesota, United States Southern Veterinary Partners Full timeAs a vital member of our team at Southern Veterinary Partners, the Veterinary Receptionist plays a critical role in delivering exceptional client experiences and supporting our dedicated veterinary staff.We are seeking a highly organized and detail-oriented individual to join our front desk team, providing top-notch administrative support and ensuring...
-
Customer Experience Specialist
7 days ago
Rockville, Maryland, United States Lafayette Federal Credit Union Full timeJob Title: Customer Experience SpecialistAbout the Job: We are looking for a skilled Customer Experience Specialist to join our team at Lafayette Federal Credit Union. In this role, you will be responsible for delivering exceptional customer service, processing transactions, and promoting our products and services.Duties and Responsibilities:Process all...
-
Member Solutions Specialist
4 days ago
Rockville, Maryland, United States NIH Federal Credit Union Full timeWe are seeking a highly skilled Member Solutions Specialist to join our team at NIH Federal Credit Union.Job OverviewThis is an exciting opportunity to work in a dynamic environment where you will be responsible for resolving delinquent account status and maintaining positive member relations.Key Responsibilities:Taking appropriate actions to minimize losses...
-
Payment Operations Specialist
6 days ago
Rockville, Maryland, United States NIH Federal Credit Union Full timeOverview: NIH Federal Credit Union is seeking a skilled Payment Operations Specialist to oversee the day-to-day operations of the payment support team. This individual will ensure timely and accurate processing of payments, resolve payment-related issues, and provide excellent customer and departmental support.Salary: $28.62-$42.92 hourly, non-exemptJob...
-
Membership Development Officer
6 months ago
Rockville, United States Lafayette Federal Credit Union Full timeLafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today!Welcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our...
-
Business Development Associate
4 days ago
Rockville, Maryland, United States NIH Federal Credit Union Full timeJob OverviewWe are seeking a highly skilled Business Development Associate to join our Wealth Management team at NIH Federal Credit Union. As a key member of our team, you will play a crucial role in driving business growth and delivering exceptional service to our members.About the RoleThe Business Development Associate will be responsible for facilitating...
-
Member Engagement Specialist
6 months ago
Rockville, United States Lafayette Federal Credit Union Full timeNOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today!Welcome to Lafayette Federal Credit Union Careers!...
-
Licensed Sales Assistant
1 month ago
Rockville, United States NIH Federal Credit Union Full timeJob DescriptionJob DescriptionDescriptionWe are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!At NIHCU, one of our core values is investing in our employees, which is why we offer perks like these:•...
-
Recovery Specialist
6 months ago
Rockville, United States Lafayette Federal Credit Union Full timeWelcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.Are you a smart, organized, and resourceful professional?Do you have excellent...
-
Team Lead, Payments Support
1 day ago
Rockville, United States NIH Federal Credit Union Full timeJob DescriptionJob DescriptionThis position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required a few times a week.We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With...
-
Team Lead, Payments Support
1 week ago
Rockville, United States NIH Federal Credit Union Full timeJob Type Full-time Description This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required a few times a week. We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With...
-
Collections Specialist
6 months ago
Rockville, United States Lafayette Federal Credit Union Full timeWelcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members. Do you have excellent verbal and written communication skills?Are you an...
-
Financial Services Representative
5 days ago
Rockville, Maryland, United States Lafayette Federal Credit Union Full timeAbout the Role: We are seeking a highly motivated Financial Services Representative to join our team at Lafayette Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our products and services.Key Responsibilities:Process all transactions for...
-
Operations Specialist
13 hours ago
Rockville, United States Lafayette Federal Credit Union Full timeNOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award! We are expanding and looking for...
-
Financial Analyst
4 months ago
Rockville, United States Lafayette Federal Credit Union Full timeNOTICE:JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award! We are expanding and looking for...
-
Director of Payment Operations
4 days ago
Rockville, Maryland, United States NIH Federal Credit Union Full timeOverviewNIH Federal Credit Union is a leading financial institution dedicated to providing exceptional services to its members. We are seeking a highly skilled and experienced individual to fill the role of Director of Payment Operations, overseeing the day-to-day operations of our payment support team.
-
Director of Payment Operations
5 days ago
Rockville, Maryland, United States NIH Federal Credit Union Full timeOverviewNHIFCU is a leading credit union that values innovation and member satisfaction.Job DescriptionWe are seeking an experienced Payment Processing Team Lead to oversee the day-to-day operations of our payment support team. The ideal candidate will have a strong background in ACH, wires, and check processing, as well as excellent leadership skills.Key...
-
Financial Administration Coordinator
4 months ago
Rockville, United States Lafayette Federal Credit Union Full timeNOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award! We are expanding and looking for...
-
Executive Assistant
4 weeks ago
Rockville, United States Lafayette Federal Credit Union Full timeNOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award!We are expanding and looking for...
-
Rockville, Maryland, United States Lafayette Federal Credit Union Full timeJob Overview:Lafayette Federal Credit Union is seeking a highly motivated Membership Development Officer to join our Business Development team. As a key player in our mission to become the premier financial partner for our community, you will be responsible for driving membership growth, product penetration, and profitability goals.About Us:We are a proud...
-
Payment Operations Manager
4 days ago
Rockville, Maryland, United States NIH Federal Credit Union Full timeAt NIH Federal Credit Union, we are committed to investing in our employees and providing them with the tools and resources they need to succeed.The Payment Support Team Lead plays a critical role in overseeing the day-to-day operations of the payment support team, ensuring that all payments tasks are completed efficiently and accurately.This is an exciting...