Credit Union Customer Advocate

1 day ago


Rockville, Minnesota, United States Lafayette Federal Credit Union Full time
About the Role
As a Member Engagement Specialist at Lafayette Federal Credit Union, you will play a critical role in providing exceptional service to our members. This is not your typical call center job, but an opportunity to make a meaningful impact in the lives of our customers. You will be part of a dynamic team focused on delivering unparalleled service experiences. Your primary responsibility will be to serve as a point person for member service through inbound and outbound calls and written communication. You will work closely with the Member Engagement Manager to find appropriate solutions to member needs.

A Day in the Life
As a Member Engagement Specialist, your day will include answering inbound member calls with kindness and professionalism. You will process transactions for members via telephone, including deposits, withdrawals, loan payments, cash advances, and transfers. You will also conduct member outreach calls to identify product opportunities, proactively take ownership of member needs, and resolve them to the fullest extent possible. Additionally, you will cross-sell and promote Credit Union products and services. If so, then join our team where you can grow professionally.

About Us
Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today. We are headquartered in Rockville, MD, where career growth meets urban vitality. Our employees enjoy a generous benefits package that includes employer-paid health insurance premium for single and family coverage (HMO Plan), fully funded deductible (HMO Plan), 401(k) employer matching contribution, life insurance, short and long-term disability insurance, paid time off & holiday leave, educational assistance, and more. Join our credit union if you want to make a difference.

We believe an inclusive equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It's part of who we are. Consider a Lafayette Federal career if you want:
  • An opportunity to make an impact in the lives of our members
  • A chance to work with some of the best minds in banking today
  • A forward-thinking benefits plan and competitive pay
  • An environment that values differences in people

Benefits
We offer an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being, and help plan an exciting future. Our benefits include: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan), Fully funded deductible (HMO Plan), 401(k) employer matching contribution, Income protection with life insurance, short and long-term disability, Paid time off & holiday leave, Educational assistance, Commuter benefits program, and more.

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