Customer Service Agent
3 weeks ago
A Customer Service Agent plays a pivotal role in ensuring customer satisfaction by handling inbound calls with professionalism and efficiency.
Job Title: Customer Service Agent
Job Summary:
- Assist customers via phone, email, or chat to address inquiries and resolve complaints.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone or digital channels.
- Resolve customer complaints efficiently and effectively.
- Document customer interactions, transactions, and follow-up actions accurately.
- Maintain high levels of customer satisfaction through timely responses and support.
Requirements:
- High school diploma or equivalent required; some positions may require post-secondary education.
- Proven experience in customer-facing roles, preferably in a call center environment.
- Excellent communication and problem-solving skills.
- Proficiency in using CRM systems and call center software.
- Ability to work in a fast-paced environment with multiple priorities.
- Familiarity with industry-specific products and services is an asset.
The estimated salary for this position is around $45,000 per year, depending on location and experience. Growing Benefit Fund offers a competitive compensation package, including benefits such as health insurance, retirement plans, and paid time off. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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