Customer Experience Specialist

6 days ago


Rockville, Minnesota, United States Lafayette Federal Credit Union Full time
About the Role

We are seeking a skilled Customer Experience Specialist to join our dynamic team at Lafayette Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members.

Responsibilities
  • Process transactions for members, including deposits, withdrawals, loan payments, cash advances, and transfers.
  • Provide prompt, efficient, and accurate service in the processing of all transactions, such as opening new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
  • Cross-sell and promote Credit Union products and services to meet members' needs.
Requirements

To be successful in this role, you should have:

  • Entry-level banking and/or retail experience with cash handling and customer service skills.
  • Strong verbal communication and problem-solving abilities.
  • An understanding of confidentiality, privacy, and professionalism as a front-line representative of our institution.
What We Offer

Lafayette Federal Credit Union offers a competitive salary range of $38,662 - $45,000 annually, depending on experience and qualifications. In addition to a comprehensive benefits package, which includes employer-paid health insurance premium, 401(k) matching, and educational assistance, we offer:

  • Paid time off, holiday leave, and birthday leave.
  • A generous commuter benefits program.
  • Educational assistance.
About Us

Lafayette Federal Credit Union is a forward-thinking financial institution dedicated to serving our community. Our commitment to inclusion, diversity, and high performance creates a unique work environment that fosters growth and development. With a stable presence in the Washington Metropolitan area and a strong reputation for excellence, we invite you to join our team and contribute to our mission of delivering exceptional customer service and supporting the financial well-being of our members.



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