Exceptional Customer Service Representative

5 days ago


Rockville, Minnesota, United States Addison Group Full time

**About the Job:**

We are seeking a talented Customer Service Representative to join our team in Rockville, MD. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Main Responsibilities:

  • Customer Support: Engage with customers via phone, chat, and email to resolve issues and inquiries.
  • Issue Escalation: Identify and escalate complex issues to leadership when necessary.
  • Status Updates: Communicate status updates to customers and internal teams in a timely manner.
  • Performance Metrics: Meet or exceed contact center benchmarks, NPS scores, quality assurance evaluations, and schedule adherence standards.

Requirements:**

  • Demonstrate adaptability in a fast-paced environment with strong interpersonal skills.
  • Possess proficiency in multitasking and strong listening and organizational skills.
  • Exhibit excellent customer service skills in verbal and written communication.
  • Hold an undergraduate degree or equivalent practical experience.

Salary Range: $17/Hour & up to $21/Hour upon conversion



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