IT Support Specialist

3 weeks ago

Irving, Texas, United States House of Blues Full time
Job Summary:

We are seeking a highly motivated and enthusiastic IT Support Representative to join our US Concerts Technology team. As a Venue IT Support Representative, you will provide on-site IT troubleshooting assistance to venue administrative, operations, and production staff. You will identify, track, and help resolve persistent issues, ensuring venue technology problems are reported to the appropriate remote support or service delivery teams.

Key Responsibilities:

• Provide on-site IT support for venue staff, including troubleshooting and resolving technical issues.
• Identify and track persistent issues, ensuring timely resolution and reporting to remote support teams.
• Act as an on-site liaison with remote IT support teams, troubleshooting reported issues with venue technology.
• Provide guided access for visiting IT service or support providers.
• Assist with deployment, inventory management, and maintenance of on-site IT equipment, including POS terminals.
• Develop a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate in seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events.

Requirements:

• Experience with Apple iOS, MS Windows, and network technologies is preferred.
• Strong communication skills, with a professional communication style.
• Self-motivated, capable of independent reasoning and troubleshooting.
• Highly organized and strong attention to detail.
• Reliable and dependable team player, with ability to work independently and under little supervision.
• Ability to adapt to a constantly changing and at times stressful work environment.
• Valid driver's license, access to a reliable vehicle, and a clean driving record.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Equal Employment Opportunity:

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We will make reasonable accommodations for qualified individuals with disabilities and ensure equal access to employment opportunities.

Hiring Practices:

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

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