Customer Service Ambassador

1 day ago


Elmhurst, Illinois, United States NorthShore University HealthSystem Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at NorthShore University HealthSystem. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and visitors.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person interactions.
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve issues in a professional and courteous manner.
  • Work collaboratively with other departments to ensure seamless customer service experiences.
  • Stay up-to-date on department policies, procedures, and customer service standards to provide accurate and informed responses.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
Requirements
  • High School Diploma or equivalent required.
  • One year of customer service experience in a healthcare setting preferred.
  • Proficiency in Microsoft Office applications required.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Aptitude for working in a fast-paced environment with multiple priorities and deadlines.
Benefits
  • Career growth and development opportunities within NorthShore University HealthSystem.
  • Competitive compensation and benefits package including medical, dental, and vision options.
  • Tuition reimbursement and education assistance programs.
  • Paid time off and holiday pay to ensure work-life balance.
  • Opportunities for professional growth and advancement within the organization.

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