Customer Service Ambassador
1 day ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at NorthShore University HealthSystem. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and visitors.
Key Responsibilities- Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person interactions.
- Utilize strong communication and interpersonal skills to build rapport with customers and resolve issues in a professional and courteous manner.
- Work collaboratively with other departments to ensure seamless customer service experiences.
- Stay up-to-date on department policies, procedures, and customer service standards to provide accurate and informed responses.
- Participate in ongoing training and development to enhance customer service skills and knowledge.
- High School Diploma or equivalent required.
- One year of customer service experience in a healthcare setting preferred.
- Proficiency in Microsoft Office applications required.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Aptitude for working in a fast-paced environment with multiple priorities and deadlines.
- Career growth and development opportunities within NorthShore University HealthSystem.
- Competitive compensation and benefits package including medical, dental, and vision options.
- Tuition reimbursement and education assistance programs.
- Paid time off and holiday pay to ensure work-life balance.
- Opportunities for professional growth and advancement within the organization.
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