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Customer Service Representative

2 months ago

Elmhurst, Illinois, United States Rotech Healthcare Full time
Job Summary

Rotech Healthcare Inc. is a leading provider of medical equipment and services. We are seeking a highly skilled Customer Service Representative to join our CPAP Team Region 7. In this role, you will be responsible for providing exceptional customer service to patients, clients, and referral sources, ensuring timely and accurate processing of medical equipment and supplies.

Key Responsibilities
  • Communicate effectively with patients, clients, and referral sources to resolve issues and provide support.
  • Process new orders, verify insurance eligibility, and obtain necessary documentation.
  • Work independently to maintain a high performance rate and achieve above-average results.
  • Collaborate with colleagues to support the overall goals of the team.
  • Perform other duties as assigned.
Requirements
  • High school diploma or GED equivalent, required.
  • Experience with medical equipment and billing practices, preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft applications, including Outlook, Word, and Excel.
Benefits
  • 401k plan.
  • Medical, dental, and vision insurance.
  • Life insurance and disability benefits.
  • Generous paid time off and paid holidays.
  • Employee discount program.
  • Employee recognition program.
  • Bonus and incentive opportunities.