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Automotive Customer Service Specialist

2 months ago

Elmhurst, Illinois, United States Elmhurst Acura Kia Full time

Become a Key Player as a Customer Service Specialist at Elmhurst Acura Kia

At Elmhurst Acura Kia, we are in search of a committed Customer Service Specialist to enhance our team. In this role, you will serve as an essential bridge between our clients and service technicians, providing insightful recommendations for vehicle maintenance and repairs.

Be a pivotal presence in our Service Area, delivering outstanding service and guidance to ensure our customers' vehicles remain in peak condition.

This is a remarkable opportunity to join one of the most reputable automotive dealership groups in the industry. Elmhurst Acura Kia is part of a network that includes numerous new vehicle brands and a wide array of dealerships, supported by a robust workforce dedicated to excellence.

What We Offer:
  • Competitive Compensation Packages that surpass industry norms
  • A Family-Owned Business with a rich history
  • Comprehensive Health Benefits including Medical, Dental, and Vision Insurance, along with a 401k plan and additional perks
  • Paid Time Off for work-life balance
  • Exclusive Discounts on a variety of products, services, and vehicles
  • Ongoing Training from industry professionals
Key Responsibilities:
  • Engage with customers to effectively address all vehicle service needs
  • Prepare clear and detailed service orders outlining costs and timeframes for clients
  • Maintain proactive communication, ensuring customers are informed throughout the service journey
  • Collaborate seamlessly with Technicians and Parts departments to facilitate efficient service delivery
  • Exhibit a positive attitude and strong work ethic in all customer interactions
  • Utilize advanced tools and technologies to enhance service operations
Essential Skills for the Role:
  • Outstanding Customer Service Skills
  • Proficient in leveraging technology for improved operational efficiency
  • Previous experience as a Customer Service Specialist in the automotive sector is beneficial but not required
  • Must be at least 18 years of age in accordance with company policies
  • We are committed to fostering a diverse and inclusive workplace, rejecting any form of discrimination or harassment