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Front Desk Coordinator
2 months ago
At Virginia Supportive Housing, we are dedicated to making a positive impact in the lives of those we serve. Our mission is to assist our most vulnerable community members by eliminating obstacles that hinder their ability to secure stable housing, health, and overall well-being. We approach each individual with compassion and respect, supporting them through their unique challenges stemming from homelessness, substance abuse, and mental health issues.
Our Core Values: We uphold the principles of Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every team member to embody our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in all aspects of their work.
The Role: Full-Time Front Desk Coordinator, Monday-Friday 3:30 PM - 12:00 AM
Key Responsibilities:
- Conduct regular inspections of common areas, units, and grounds, documenting any findings.
- Manage incoming calls, directing them appropriately and taking messages as needed.
- Oversee guest registrations and monitor resident activities.
- Collect rental payments, prepare bank deposits, and maintain records of maintenance requests.
- Assist with the onboarding process for new residents, including application processing and explaining community guidelines.
- Support the preparation of vacancy and delinquency reports, and participate in staff meetings and training sessions.
What You Bring: Excellent interpersonal, customer service, and communication skills. The ability to interact with residents, colleagues, and external parties with sound judgment, a positive demeanor, and self-control. Strong organizational skills to prioritize tasks and meet deadlines in a dynamic environment. A commitment to safety protocols and the ability to promote a safe working environment.
Qualifications: A high school diploma or equivalent is required, along with proficiency in Microsoft Word and Excel. Familiarity with federal and state housing regulations, as well as property management software such as OneSite or NextGen, is preferred. Training will be provided as necessary.
Benefits Offered: A comprehensive benefits package that includes medical, dental, and vision coverage starting after one month of employment. Short-term and long-term disability insurance, life insurance at no cost, and optional additional life insurance. Access to an Employee Assistance Plan (EAP) and a 403b retirement plan with company matching. A generous paid time off (PTO) policy that includes vacation, sick leave, personal days, and 13 paid holidays.
