Customer Success Manager
3 weeks ago
At Exact Sciences, we're committed to delivering exceptional customer experiences that drive business growth and customer satisfaction. As a Customer Success Manager, you will play a critical role in achieving this goal by providing account management services and support to our targeted customers.
Key Responsibilities:- Provide exceptional customer service and develop collaborative long-term relationships with customers.
- Offer project leadership and support, cross-functional process coordination, and targeted data stewardship activities.
- Prioritize continuous process improvement with a focus on efficiencies and optimizing the customer experience.
- Collaborate with cross-functional teams to develop, refine, and implement plans and solutions related to strategic program or process improvement initiatives.
- Analyze account data and metrics to monitor the overall health of targeted accounts and identify and respond to changing clinical and operational issues and challenges.
- Collect, categorize, and prioritize feedback from internal and external customers.
- Stay current on integrated delivery network (IDN) knowledge, disease states, competition, and outside influences that impact our business and help identify emerging opportunities.
- Bachelor's Degree in Life Sciences, Business Administration, Marketing, or a related field.
- 4+ years of experience in customer service in a medical, healthcare, or biotech field.
- 2+ years of experience with customer relationship management systems.
- Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact.
- Proficient with Microsoft Excel and PowerPoint.
- 2+ years of experience in a project management role in a medical, healthcare, or tech field.
- 5+ years of experience in customer service in a medical, healthcare, or biotech field.
- Experience in hospital and health system operations and data needs.
Exact Sciences is proud to offer a comprehensive benefits package, including paid time off, paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits. We foster a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us. We are an equal employment opportunity employer and welcome applications from diverse candidates.
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