Scaled Customer Success Manager

3 weeks ago


Madison, Wisconsin, United States Zendesk Full time
About the Role

We are seeking a highly skilled and experienced Scaled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering 1:1 engagements, facilitating 1:Many webinar events, and scaled campaigns to ensure our customers derive value, are optimized for success, and are happily growing with Zendesk for the long term.

About the Team

Our team is committed to continuous improvement, testing, and iterating, and seeking innovative ways to work efficiently and deliver the best customer experience possible. We're a global team with members in AMER, EMEA, APAC, and LATAM, and we value hard work, candor, commitment to one another and our customers, and a desire to learn and grow.

About the Job

As a Scaled Customer Success Manager, you will work across a large cohort of different types of customers, delivering comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns. You will leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations. You will also help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.

About You

We are looking for a dynamic, agile, and nimble individual with 3+ years of experience working in Customer Success or Account Management. You should have experience identifying business objectives and mapping solutions, in a thorough, compelling, but crisp manner. You should also have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



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