Scaled Customer Success Manager

2 weeks ago


Madison, Wisconsin, United States Zendesk Full time

About the Role

Zendesk is seeking a highly skilled Scaled Customer Success Manager to join our team. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving long-term success for our customers.

About You

We are looking for a dynamic and experienced professional with a strong background in customer success or account management. You should have a proven track record of identifying business objectives and mapping solutions, as well as experience in diving into new products and software systems. You should also be able to convey technical information effectively and have a data-driven approach to your work.

Responsibilities

  • Work across a large cohort of customers, delivering 1:1 engagements through comprehensive discovery and expert recommendations.
  • Facilitate 1:Many webinar events and scaled campaigns to drive customer satisfaction and growth.
  • Collaborate cross-functionally with Zendesk teams to ensure seamless customer experiences.
  • Develop a deep understanding of Zendesk products and have the ability to demo them to customers.
  • Work with customers to provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins.
  • Provide guidance on advanced product features and integrations.

Requirements

  • 3+ years of experience in customer success or account management.
  • Strong business acumen and ability to identify business objectives and map solutions.
  • Dynamic, agile, and nimble approach to work.
  • Experience in diving into new products and software systems.
  • Strong written and oral communication skills.
  • Data-driven approach to work.

About Zendesk

Zendesk is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We are proud of our ongoing efforts to promote global diversity, equity, and inclusion in the workplace.



  • Madison, Wisconsin, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled and experienced Scaled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering 1:1 engagements, facilitating 1:Many webinar events, and scaled campaigns to ensure our customers derive value, are optimized for success,...


  • Madison, Wisconsin, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success team. As a Customer Success Manager, you will be responsible for delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.Key ResponsibilitiesWork across a...


  • Madison, Wisconsin, United States Zendesk Full time

    About the RoleThe Scaled Customer Success Manager will be responsible for working with a large cohort of customers across different sizes and segments, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns. Our goal is to ensure our customers are deriving value, are...


  • Madison, Wisconsin, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...


  • Madison, Wisconsin, United States Exact Sciences Full time

    Job Title: Customer Success ManagerExact Sciences is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our targeted customers.Key Responsibilities:Provide account management services and support to...


  • Madison, Wisconsin, United States Exact Sciences Full time

    Customer Success ManagerAt Exact Sciences, we're committed to delivering exceptional customer experiences that drive business growth and customer satisfaction. As a Customer Success Manager, you will play a critical role in achieving this goal by providing account management services and support to our targeted customers.Key Responsibilities:Provide...


  • Madison, Wisconsin, United States Findhelp, A Public Benefit Corporation Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Findhelp, A Public Benefit Corporation. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our platform, and driving growth and...


  • Madison, Wisconsin, United States Findhelp, A Public Benefit Corporation Full time

    About the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our team at Findhelp, A Public Benefit Corporation. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving product adoption, and ensuring their success with our...


  • Madison, Wisconsin, United States Michael Page Full time

    About Our ClientOur client is a leading independent renewable energy producer with a global portfolio of assets. They develop, acquire, own, and operate all of their renewable energy projects.Job DescriptionThe Project Development Manager (Utility-Scale) will be responsible for:Key ResponsibilitiesIdentifying and pursuing new business opportunities in the...


  • Madison, Wisconsin, United States Rentable Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerWe're on a mission to revolutionize the rentals industry, and we need talented individuals like you to join our team at Rentable. As an Enterprise Customer Success Manager, you'll play a pivotal role in driving customer relationships that promote growth and retention.Key...


  • Madison, Wisconsin, United States Wolters Kluwer Full time

    Customer Success AssociateWe are seeking a dynamic and results-driven Customer Success Associate to join our growing teams across the country. As a global leader in professional information services, Wolters Kluwer provides trusted knowledge and advanced technology to professionals in the legal, business, tax, accounting, finance, audit, risk, compliance,...

  • Software Engineer

    1 week ago


    Madison, Wisconsin, United States Indochino Full time

    Job SummaryWe are seeking an experienced Software Engineer (Backend) to join our team. The successful candidate will be responsible for designing and developing large scale distributed systems, ensuring scalability, reliability, and performance. Key responsibilities include:• Designing and implementing scalable and secure backend systems• Collaborating...


  • Madison, Wisconsin, United States Power System Engineering Full time

    Job Summary:Power System Engineering is seeking a highly skilled Electrical Engineer to lead the delivery of utility-scale solar PV and battery energy storage system projects. The ideal candidate will have expertise in electrical design, project management, and business development.Key Responsibilities:Design and engineer utility-scale PV solar systems,...


  • Madison, Wisconsin, United States Emerson Full time

    Job Title: Principal Services Product ManagerThe Global Services Portfolio team is a key enabler for Global Services, simplifying and converging services offerings to help customers achieve their desired outcomes.This role will partner with Business Unit (BU) leadership, Product R&D, and Services to deploy services complementary to BUs' technologies,...

  • Staff Data Scientist

    3 weeks ago


    Madison, Wisconsin, United States Jerry Full time

    Job DescriptionWe are seeking a highly skilled Staff Data Scientist to join our team at Jerry, a revolutionary AllCar app that's disrupting the $2T car ownership market. As a key member of our data science team, you will play a critical role in driving deep insights to inform our customer acquisition strategy and help us scale from 5M to 50M customers.About...


  • Madison, Wisconsin, United States Flexion Full time

    Job Title: Senior Certified Project ManagerWe are seeking a highly skilled Senior Certified Project Manager to join our team at Flexion Inc. in Madison, WI.Job Summary:The successful candidate will be responsible for managing large-scale, complex projects involving numerous competing stakeholders. This role requires strong leadership and project management...

  • Category Manager

    3 weeks ago


    Madison, Wisconsin, United States Jones Lang LaSalle Full time

    Job SummaryWe are seeking a highly skilled Category Manager to join our team at Jones Lang LaSalle. As a Category Manager, you will be responsible for developing and maintaining short, mid, and long-term category strategies aligned with our overall business strategy and objectives.Key ResponsibilitiesForge key strategic relationships with suppliers and...


  • Madison, Wisconsin, United States Michael Page Full time

    As a Senior Operations Manager at Michael Page, you will have the opportunity to lead a team of experienced professionals in delivering complex construction projects on time and within budget.The ideal candidate will have a strong background in project management, with a proven track record of successfully delivering large-scale projects. They will be...


  • Madison, Wisconsin, United States Emerson Full time

    Job SummaryThe Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customers achieve their outcomes. As a Principal Services Product Manager, you will have ownership and accountability for the specification, design, engineering, and overseeing the effective deployment...


  • Madison, Wisconsin, United States Michael Page Full time

    Michael Page is seeking a seasoned Construction Project Manager to join their growing team. As a key member of the organization, you will be responsible for planning, executing, and monitoring all phases of the construction project life-cycle, including design, procurement, construction, and closeout. **Key Responsibilities:**• Develop and manage project...