Scaled Customer Success Manager
2 weeks ago
About the Role
Zendesk is seeking a highly skilled Scaled Customer Success Manager to join our team. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving long-term success for our customers.
About You
We are looking for a dynamic and experienced professional with a strong background in customer success or account management. You should have a proven track record of identifying business objectives and mapping solutions, as well as experience in diving into new products and software systems. You should also be able to convey technical information effectively and have a data-driven approach to your work.
Responsibilities
- Work across a large cohort of customers, delivering 1:1 engagements through comprehensive discovery and expert recommendations.
- Facilitate 1:Many webinar events and scaled campaigns to drive customer satisfaction and growth.
- Collaborate cross-functionally with Zendesk teams to ensure seamless customer experiences.
- Develop a deep understanding of Zendesk products and have the ability to demo them to customers.
- Work with customers to provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins.
- Provide guidance on advanced product features and integrations.
Requirements
- 3+ years of experience in customer success or account management.
- Strong business acumen and ability to identify business objectives and map solutions.
- Dynamic, agile, and nimble approach to work.
- Experience in diving into new products and software systems.
- Strong written and oral communication skills.
- Data-driven approach to work.
About Zendesk
Zendesk is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We are proud of our ongoing efforts to promote global diversity, equity, and inclusion in the workplace.
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