Key Account Executive

1 week ago

Cleveland, Ohio, United States Earnest Machine Full time
Career Opportunity

Earnest Machine is seeking a dedicated professional to enhance our Account Management team. We are proud to be recognized as a North Coast 99 company, reflecting our commitment to excellence and the development of our workforce. In this role, you will be pivotal in managing vital accounts, cultivating strong partnerships, driving business growth, and ensuring outstanding customer satisfaction.

About You:

You have a solid understanding of fasteners and their manufacturing processes.
- You are committed to ongoing personal and professional development.
- You excel in building relationships and delivering exceptional customer service.
- You understand the importance of timely and efficient actions in fostering positive customer interactions and achieving success.

Your Responsibilities:

  • Establishing and nurturing long-term relationships with customers as the primary contact for designated accounts.
  • Identifying and addressing customer needs and requirements effectively.
  • Resolving customer issues and concerns promptly to ensure a superior customer experience.
  • Exploring and pursuing new business opportunities within existing accounts to promote continuous growth.
  • Possessing in-depth knowledge of the fastener industry, its products, and applications.
  • Keeping abreast of industry trends, competitor offerings, and market dynamics.
  • Offering tailored product recommendations and solutions to meet customer needs.
  • Collaborating with internal teams to guarantee timely order fulfillment.
  • Creating account plans with specific objectives and strategies.
  • Working alongside the sales growth team to develop effective sales tactics.
  • Evaluating sales data and customer feedback to identify areas for improvement and growth.
  • Managing customer inquiries, concerns, and complaints with professionalism and urgency.
  • Coordinating with the customer service team to resolve issues and enhance customer satisfaction.
  • Generating regular reports on sales performance, account activities, and market trends.
  • Analyzing sales data to uncover trends and opportunities for business expansion.
  • Providing insights and recommendations based on data analysis to drive business growth.

Qualifications:

  • Previous experience in the fastener manufacturing or distribution industry.
  • Ability to make independent and informed decisions.
  • Strong proficiency in basic mathematics and profitability concepts.
  • Comfortable in a fast-paced, dynamic work environment with evolving challenges.
  • Familiarity with Microsoft Dynamics 365.

Earnest Machine is an Equal Opportunity Employer offering a comprehensive benefits package, including healthcare, dental, vision, life and disability insurance, and a 401k program. While we promote a flexible work environment, this position requires on-site presence.

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