Front Office Supervisor

3 days ago

Atlanta, Georgia, United States La Quinta Atlanta - PerimeterMedical Center Full time
Job Title: Front Office Supervisor

La Quinta Atlanta - Perimeter/Medical Center is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Manage the front desk operations, ensuring efficient and effective check-in and check-out processes.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Supervise and train front desk staff, ensuring they meet the highest standards of service and quality.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest experiences.
  • Stay up-to-date with hotel policies, procedures, and promotions, ensuring accurate information is provided to guests.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, with a focus on front desk operations and guest service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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