Client Relations Executive

POSITION OVERVIEW

Job Title: Business Development Manager

Job Type: Full-Time

Location: Remote Canada

MCI is a premier Business Process Outsourcing (BPO) firm dedicated to providing customized solutions that cater to the unique requirements of our clients. Our commitment to excellence and innovation has positioned us as a reliable partner in the industry.

We are on the lookout for a proactive and results-driven Business Development Manager to become a vital part of our team. This role is crucial for enhancing sales performance and broadening our market footprint. If you are enthusiastic about uncovering new business prospects and fostering revenue growth, we would like to connect with you.

To be eligible for this position, candidates must complete a comprehensive application on our company careers page, which includes all screening questions and a brief pre-employment assessment.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Formulate and execute strategic initiatives to propel sales growth and meet revenue objectives.
• Identify and engage new business prospects through market analysis, networking, and lead generation.
• Establish and nurture robust relationships with clients, partners, and stakeholders to stimulate business expansion.
• Collaborate with cross-departmental teams to create innovative sales strategies and solutions.
• Evaluate market trends and competitor activities to pinpoint growth opportunities and differentiation.
• Prepare and deliver sales proposals, pitches, and presentations to potential clients.
• Negotiate contracts and agreements to secure new business ventures.
• Monitor and report on sales performance metrics, including pipeline development, conversion rates, and revenue forecasts.
• Stay informed about industry advancements and emerging trends to leverage market opportunities.
• Continuously assess and refine sales processes to enhance efficiency and effectiveness.
• Perform other essential duties related to the position to address the ongoing needs of the company.

CANDIDATE QUALIFICATIONS

ARE YOU A GOOD FIT FOR THIS ROLE?

We encourage all motivated and driven applicants to apply. The ideal candidates for this position are highly dedicated and should possess the following qualifications:

• Bachelor's degree in business, marketing, or a related discipline.
• 5+ years of proven experience in BPO business development and sales.
• Demonstrated success in driving sales growth and achieving revenue targets.
• Strong understanding of BPO processes, technologies, and industry best practices.
• Exceptional leadership and mentorship capabilities within a sales context.
• Outstanding communication, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Self-motivated and results-oriented with a passion for sales and business development.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to undergo a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We provide competitive compensation packages, opportunities for professional development, and a collaborative work environment that promotes diversity and inclusion.

PHYSICAL REQUIREMENTS

This position operates in a professional office environment. While performing the duties of this role, the employee will primarily be sedentary and will be required to sit/stand for extended periods while utilizing a computer and telephone headset. The employee will frequently operate a computer and other office equipment, including a phone, copier, and printer. Occasionally, the employee may need to move around the office to complete tasks; reach in any direction; raise or lower objects, move items from one place to another, hold onto objects, and exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

MCI and its affiliates are committed to providing reasonable accommodations when requested by qualified applicants or employees with disabilities unless such accommodations would cause undue hardship. This policy applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we celebrate differences and believe that diversity enhances our employees, our company, our customers, and our community. All employment decisions at MCI are based solely on merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. All employees share the responsibility for upholding MCI's commitment to a diverse and equal opportunity workplace.

MCI does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. Additionally, MCI is committed to providing reasonable accommodations to qualified employees with protected disabilities as required by applicable laws, regulations, and ordinances.

ABOUT MCI (PARENT COMPANY)

MCI assists clients in tackling their CX and DX challenges in innovative ways, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI supports companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was recognized by Inc. Magazine as Iowa's Fastest Growing Company and ranked 452nd among the Fastest Growing Privately Held Companies in the USA, marking its debut in the coveted top 500. MCI's subsidiaries have previously made Inc. Magazine's List of Fastest-Growing Companies 15 times. MCI operates ten business process outsourcing service delivery facilities across various locations.

By driving modernization through digitalization, MCI enables clients to achieve more with less. MCI is the holding company for a diverse array of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies with synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, catering to mid-market, Federal & enterprise partners. MCI now employs over 10,000 talented individuals with more than 150 diverse North American client partners across various MCI brands.

DISCLAIMER

The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an exhaustive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform additional duties. Your performance will be evaluated in part based on your execution of the tasks listed in this job description.

The employer reserves the right to revise this job description at any time. This job description does not constitute a contract for employment, and either you or the employer may terminate employment at any time, for any reason.