Customer Experience Specialist

6 days ago


Raynham, Massachusetts, United States Prime Communications Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at Prime Communications. As a Retail Sales Consultant, you will be responsible for providing exceptional customer service and selling AT&T's products and services to our customers.

Key Responsibilities

  • Provide extraordinary customer service by being compassionate towards and understanding their needs
  • Build value by offering tailored and thoughtful solutions to fit each person, family or business
  • Represent our Company and the AT&T brand with the utmost professionalism and courtesy
  • Assist our leaders with store operations and duties
  • Cooperate with your fellow RSCs to achieve a team approach to sales and customer service
  • Achieve sales benchmarks and milestones
  • Excel in selling AT&T's products/services, including entertainment, as we are a full-service lifestyle solution
  • Work with wireless leaders to stand out, serve and succeed within the local community

Requirements

  • Clear communication skills
  • Attitude and technical aptitude -- having an entrepreneurial spirit speaks volumes
  • Commitment to exemplary customer service, honesty and integrity
  • Background in retail sales is helpful, but not required
  • At least 18 years old and legally able to work in the United States without restrictions
  • Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays
  • Strong Social Media presence preferred
  • Must have reliable transportation to location, off-site trainings, and meetings
  • Must live within 30 minutes of home store location with flexibility to work at multiple locations within a district as needed
  • Ability to operate a personal computer, wireless equipment, copier and fax
  • Adhere to Team Color policy while maintaining neat and professional appearance

Working Conditions

  • Ability to lift up to 10 pounds
  • Ability to bend, squat and stretch for purposes of inventory and stocking
  • Requirement to stand for long periods of time in order to provide the best customer service
  • Ability to work in fast pace environment
  • Ability to follow instructions to completion
  • Ability to work under pressure, multi-task and handle customer complaints or requests
  • Ability to adapt to fluctuating noise levels and varied sounds from multiple media sources/devices
  • Problem solves under pressure

Benefits

  • New Hire Ramp Up Bonus payments for the first three months
  • Training and Opportunity to grow
  • Supportive team environment
  • Medical/Dental/Vision, Paid Time Off, 401k and more
  • Latest devices and discounts on wireless service plans
  • Using our technology, gain first-hand expertise to share with our customers
  • Discounts on accessories and additional AT&T products and services


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