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Customer Engagement Specialist
2 months ago
At Route 44 Hyundai - Raynham, we prioritize our employees' growth and well-being. Our company culture values ongoing training, career advancement opportunities, and a supportive work environment. We strive to develop our team members and promote from within, ensuring a positive impact on their personal and professional lives.
Key Responsibilities:
- Establish and maintain relationships with customers to drive sales appointments and follow-ups.
- Respond promptly to customer inquiries through various channels, utilizing scripts and templates to provide accurate product information and direct customers to relevant dealership resources.
- Present initial financing options to customers based on their needs and preferences.
- Follow up with leads that are not ready to schedule an appointment or have no-showed.
- Participate in team and process development sessions, fostering positive relationships with colleagues, sales teams, and dealership management.
- Utilize our CRM tracking system daily to monitor progress and optimize sales strategies.
- Participate in team and process development sessions to improve sales strategies and customer engagement.
Requirements:
- At least one previous role in customer service experience.
- Excellent teamwork and communication skills, with a collaborative attitude and eagerness to improve.
- Prompt and courteous demeanor, with a positive and hardworking personality.
- Strong computer skills and a valid driver's license.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
