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Service Advisor
2 months ago
At Route 44 Hyundai - Raynham, we value our employees and treat them like family. Our company culture is built on ongoing training programs, advancement opportunities, and a progressive work environment. We prioritize employee development and promote from within, ensuring a positive impact on our employees' personal and professional lives.
Daily life at Route 44 Hyundai - Raynham is characterized by a strong sense of teamwork and a commitment to excellence. As a Service Advisor, you will be responsible for overseeing service orders and the flow of work in the Drive Lane, ensuring that customers receive prompt, courteous, and effective service.
Key Responsibilities:
- Oversee service orders and flow of Drive Lane to ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in-person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of the service department.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
Qualifications:
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver's license.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
