Customer Service Representative

4 weeks ago


Ann Arbor, Michigan, United States Trinity Health Full time
Job Summary:

As a Customer Service Representative at Trinity Health, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Answer and direct incoming calls to the appropriate resource, utilizing verbal communication strategies and problem-solving skills to effectively elicit information.
  • Process consult requests for nursing and physician groups, adhering to established turnaround times.
  • Accurately gather and verify demographic information using standard computer software and systems.
  • Document all call information accurately and according to approved operating procedures using multiple software applications.
  • Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.

Requirements:
  • High school education or GED equivalent.
  • 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation.
  • Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR, Microsoft Office, intranet.
  • Excellent communication skills in both written and verbal forms, including proper phone etiquette.

Working Conditions:
This position is 100% onsite and is based out of our Regional Call Center in Ann Arbor, Michigan. Relocation assistance is not available.

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