Ophthalmic Assistant

1 week ago

East Meadow, New York, United States NYU Langone Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Ophthalmic Assistant to join our team at NYU Langone Health System. As an Ophthalmic Assistant, you will provide exceptional support to our ophthalmologists and patients, ensuring a seamless and efficient experience.

Key Responsibilities
  • Provide front desk support, including greeting patients, answering phone calls, and scheduling appointments.
  • Assist with clinical intake, including taking patient histories, verifying insurance information, and collecting demographic data.
  • Facilitate post-visit interdepartmental scheduling for specialist visits, scans, and procedures.
  • Collaborate with other areas of the Medical Center and insurance providers to obtain pre-authorizations and certifications for treatments and diagnostic procedures.
  • Perform various ophthalmic tests as directed by physicians, including applying drops to anesthetize, dilate, or medicate eyes.
  • Maintain supplies and cleanliness of the space, restocking supplies as needed, and notifying supervisors of any shortages.
  • Provide reception assistance, including greeting patients, answering calls, and directing requests to the proper individual.
  • Screen telephone callers in a pleasant and professional manner, handling calls, taking messages, or directing callers to the appropriate person or area.
  • Responsible for taking patient phone calls and scheduling appointments over the phone.
  • Assist with patient check-in and check-out, gathering patient demographic-related data and materials, and verifying insurance eligibility.
  • Collect and ask patients to sign patient-related documents, including HIPAA, MSPQ, and ABN.
  • Follow up with patients and/or their representatives to gather missing data and materials to complete the intake process.
  • Scan all necessary documents, including insurance cards, lab requisitions, and other relevant materials, into the intake system.
  • Refer patients who have questions regarding insurance coverage or need counsel on financial matters to the Business Office Associate.
  • Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff.
  • Types routine material, including forms, letters, envelopes, and other documents, neatly, accurately, and according to instructions.
  • Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior-level staff.
  • Maintains confidentiality on matters to which they are privileged.
  • Maintains and receives files for the area, maintaining files in an organized and up-to-date manner to facilitate their retrieval.
  • Completes filing in accordance with departmental procedures, sorts and distributes documents and forms for the area section, and logs in materials with respect to time and data when applicable.
  • Processes incoming and outgoing documents, completes forms neatly, secures appropriate signatures, and forwards documents/forms to the correct destination based on pertinent Medical Center procedures.
  • Maintains a copy for files and faxes documents in accordance with departmental procedures.
Requirements
  • High School Diploma required.
  • One year of relevant medical clerical experience required.
  • Knowledge of medical terminology, excellent organizational, interpersonal, and verbal and written communications skills, and strong customer service orientation required.
  • Basic knowledge of word processing, spreadsheet, database, and Internet applications required.
  • Light accurate keyboarding skills required.
  • Ability to complete multiple tasks efficiently and thrive in a team work environment.
Preferred Qualifications
  • Experience in an Ophthalmology setting.
  • Experience with ophthalmic testing.

NYU Langone Health System is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.

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