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Front Desk Coordinator

2 months ago

Tampa, Florida, United States MetaCare USA Full time
Job Title: Front Desk Coordinator

We are seeking a highly organized and proactive individual to fill the role of Front Desk Coordinator at MetaCare USA. As the first point of contact for patients and visitors, you will be responsible for creating a warm and welcoming atmosphere upon arrival.

Key Responsibilities:
  • Maintain a clean and organized waiting room environment.
  • Greet patients and visitors with professionalism and a friendly attitude.
  • Answer phones, address inquiries, and route calls efficiently.
  • Accurately schedule patient appointments.
  • Process referrals and pre-authorizations for patient care.
  • Collect co-pays and outstanding balances at the time of service.
  • Ensure the waiting area remains tidy and stocked with beverages.
  • Keep patient information up to date and accurate in the system.
  • Collaborate with clinical and administrative teams for smooth patient flow.
  • Schedule follow-up appointments for patients seen in the hospital.
Requirements:
  • Prior experience in a medical office or cardiology practice is preferred.
  • Strong multitasking skills and the ability to thrive in a fast-paced environment.
  • Ability to cross-train in various administrative tasks, including referrals and authorizations.
  • Excellent verbal and written communication skills.
  • A professional, friendly demeanor with exceptional customer service abilities.
  • Proficient with scheduling software and office technology.
  • Discretion in handling sensitive information and adherence to HIPAA guidelines.
  • Familiarity with Microsoft Office (Excel, Word, Outlook, PowerPoint).
  • Knowledge of EClinicalWorks EMR system is a plus.
Benefits:

Hourly rate: $19.00 per hour

We offer a competitive compensation package and a dynamic work environment that values teamwork and patient care.