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Front Desk Representative

1 month ago

Sens, Bourgogne-Franche-Comté, United States Donohoe Companies Full time
Job Title: Front Desk Agent

At Donohoe Hospitality Services, we are seeking a highly skilled and experienced Front Desk Agent to join our team at the Hampton Inn and Home2 Las Vegas Convention Center.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring a positive and welcoming experience.
  • Provide guests with information about hotel facilities, policies, and procedures, as well as tourist information.
  • Handle hotel phone system, transferring calls to appropriate departments and taking accurate messages for guests.
  • Take, modify, and cancel guestroom reservations, ensuring accuracy and efficiency.
  • Deal with guest inquiries, requests, and complaints, coordinating with other departments to fulfill special requests.
  • Perform cashier duties, including cashing traveler's checks and posting phone charges and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedures to ensure the security of guests and employees, knowing hotel emergency procedures.
  • Maintain the cleanliness of the Front Office area.
Additional Responsibilities:
  • The hotel operates 24/7, and department schedules must accommodate fluctuating business demands.
  • Employees are required to adhere to all work rules, procedures, and policies established by the hotel.
Requirements:
  • Good communication and interpersonal skills.
  • Ability to stand for extended periods and work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment.
Benefits:

Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and more.