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Financial Services Representative

2 months ago

Pittsfield, Maine, United States Bar Harbor Bank & Trust Full time

Position: Customer Service Representative

Category: Retail Banking

Job Overview:

The Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust by serving as the initial point of contact for our clients. This position is essential in enhancing customer satisfaction and fostering long-lasting relationships. We value our employees and are committed to providing a supportive and rewarding work environment.

Key Responsibilities:

  • Assist clients in identifying their financial requirements and contribute to the organization's success by suggesting additional products and services.
  • Identify and act on opportunities to refer clients for loans, investments, insurance, and other premium services offered by the bank.
  • Develop a foundational understanding of the banking sector and actively participate in achieving branch objectives related to deposits and loans.
  • Establish trusting relationships within the communities we serve.
  • Engage actively in community development and support initiatives.
  • Process customer transactions efficiently, courteously, and professionally.
  • Deliver exceptional customer service, resolve inquiries effectively, and ensure follow-up with clients.

This role emphasizes acquiring general banking knowledge and mastering routine transactions, including account openings. A background in customer service and familiarity with Windows operating systems are essential for success in this position.

Company Culture:

At Bar Harbor Bank & Trust, we believe that a strong corporate culture and a higher purpose create a better workplace and lead to superior performance. Our six Brand Behaviors embody our values:

  • Positivity: Foster an engaging and rewarding work environment.
  • Communication: Share information clearly and promptly to build strong relationships.
  • Teamwork: Collaborate effectively to achieve positive outcomes.
  • Initiative: Embrace innovation and fresh ideas to enhance customer experiences.
  • Professionalism: Treat others with respect to cultivate trust.
  • Quality: Uphold the highest standards in all our endeavors.

Benefits:

Bar Harbor Bank & Trust offers a competitive compensation package, including referral bonuses, an employee stock purchase plan, comprehensive medical/dental/vision/life insurance, paid holidays, a 401(k) plan, paid time off, wellness programs, continuing education benefits, and more.

Bar Harbor Bank & Trust is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.