Patient Service Coordinator

3 weeks ago


Pittsfield, Maine, United States Northern Light Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Sebasticook Valley Hospital. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients and families.

Key Responsibilities
  • Greet patients and visitors in a friendly and courteous manner, providing a warm and welcoming environment.
  • Manage patient scheduling, including appointment scheduling, rescheduling, and cancellations.
  • Process patient registration, including collecting demographic information, insurance verification, and co-payments.
  • Maintain accurate and up-to-date patient records, including scanning documents and entering laboratory results.
  • Provide excellent customer service, responding to patient inquiries and concerns in a timely and professional manner.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Perform other administrative tasks as needed, including data entry, filing, and supply management.
Requirements
  • High School Diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Basic computer skills, including proficiency in electronic medical records systems.
Working Conditions

This is a full-time position, working 40 hours per week. The work environment is fast-paced and dynamic, with a focus on providing exceptional patient care and service. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and maintain a high level of productivity in a busy healthcare setting.



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