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Technical Support Specialist

2 months ago

Orlando, Florida, United States Collabera Full time
Job Title: Technical Support Engineer

Collabera is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to users and administrators of our platform.

Key Responsibilities:
  • Act as a customer advocate, providing support to users and administrators of the platform.
  • Resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions about the software and platform.
  • Analyze data to isolate potential causes of issues.
  • Collaborate with others to accomplish personal and group goals.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Demonstrated ability to troubleshoot difficult technical issues.
  • Solid object-oriented programming skills in JavaScript.
  • Experience working with dynamic HTML components such as CSS and XHTML.
  • Experience with relational databases such as MySQL.
  • Linux and/or UNIX experience.
Preferred Qualifications:
  • Angular experience.
  • SSO and authentication.
  • Web Services experience (SOAP/REST).
  • Networking fundamentals (TCP/IP, Ping, Telnet).
  • Understanding of Email Troubleshooting (e.g., O365, Exchange).

Collabera is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.