Customer Support Specialist

2 weeks ago

Carson City, Nevada, United States Ace Parking Full time

About Ace Parking:


Ace Parking stands as a premier authority in parking management, with a strong belief that our success is rooted in our people.

This principle is the cornerstone of our ongoing growth and achievements.

With over 72 years of experience, we have mastered the art of earning "Every Thank You," which means treating our clients, partners, guests, and team members with the highest level of respect and courtesy.

As one of the largest privately owned management firms, we possess the expertise, enthusiasm, and knowledge to navigate the evolving marketplace, leveraging innovative technologies.


Our Culture:


We pride ourselves on a robust and unique culture shaped by a unified vision, style, and core values.

Our values serve as the foundation that connects our business, clients, and team members. Key values such as integrity, loyalty, humility, and a strong commitment to community guide our decisions and define our interactions with customers, clients, suppliers, and team members.

Position Overview:


As a Customer Support Specialist, you will engage with a diverse array of individuals over the phone.

Your main responsibility will be to deliver outstanding customer service, respond to inquiries, and resolve issues efficiently. You will collaborate with a dynamic team, where effective communication is vital. The role requires in-person attendance with a schedule of weekends from 3 pm to 11 pm.

Key Responsibilities include:

Accountability: Take charge of customer inquiries and issues, ensuring timely and effective resolutions.
Maintain accurate records of customer interactions and follow-up actions.
Comply with call center policies, procedures, and quality standards.
Engage in continuous training and development to enhance skills and knowledge.

Teamwork: Foster collaboration, cooperation, and mutual respect among team members.
Work alongside colleagues and supervisors to exchange insights, best practices, and customer feedback.
Strive to meet team and individual performance goals and celebrate achievements together.

Exceptional Service: Aim to provide remarkable service experiences to customers on every interaction.
Handle inbound and outbound calls, addressing inquiries, resolving issues, and offering product or service information.
Maintain a comprehensive understanding of parking services to assist customers effectively.
Address customer needs and concerns with empathy and professionalism.
Continuously seek opportunities to enhance service quality and exceed customer expectations.

Effective Communication: Interact with customers in a clear, empathetic, and professional manner.
Collaborate with colleagues and supervisors to share insights and best practices.
Escalate complex issues to the appropriate departments when necessary and follow up on resolutions.
Provide feedback on customer trends and issues to enhance service delivery.

Profitability: Accurately record and maintain detailed customer information and interactions in the CRM system.
Identify opportunities to enhance revenue through customer retention.
Contribute to cost-effective operations by optimizing call handling processes.
Utilize resources efficiently to ensure profitability.

Your Profile:
The ideal candidate is an excellent communicator, possesses strong phone etiquette, and is committed to delivering exceptional customer service.

Qualifications:
High school diploma or equivalent; some college education preferred.
Prior experience in customer service or call center environments is advantageous.
Outstanding communication and interpersonal skills.
Strong problem-solving capabilities.
Ability to manage high call volumes and stressful situations with patience and professionalism.
Proficiency in CRM software and call center technology.

What We Offer:
Comprehensive medical, dental, vision, and life insurance coverage for eligible full-time employees.
Flexible Spending Accounts for eligible full-time employees.
401k retirement plan.
Vacation and sick leave for both full-time and part-time employees.
Holiday pay for both full-time and part-time employees.
Employee discount programs.
Ace Parking is dedicated to the full inclusion of all qualified individuals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment, Ace Parking will ensure that individuals with disabilities are provided reasonable accommodations.

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