Enterprise Customer Success Manager

4 weeks ago

San Francisco, California, United States Comulate Full time

At Comulate, we're revolutionizing the insurance accounting landscape with cutting-edge software. Our innovative platform is transforming the $7T industry by reinventing a decades-old manual accounting process.

Why you should consider this role
  • In less than 18 months, we've achieved remarkable growth, with millions of ARR and 95th+ percentile company growth across startups that make it this far
  • Our users describe the product as "the best thing since sliced bread" and "changing my life", indicating strong product market fit
  • Our talented team is serving large public and private enterprises, driving 7-figure ROI for companies typically not sold to until Series C/D stage
  • We're taking big, ambitious bets while maintaining responsible cash-flow positive operations and a committed customer-base signing multi-year contracts
  • There's a massive opportunity to further deploy AI into core workflows we serve today and in the future
About the role We're hiring a Customer Success Manager - Enterprise to join our growing customer operations teams and maximize the success of our customers post-sale. Key responsibilities
  • Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth
  • Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert
  • Be the voice of the customer within company walls, advocating for customer needs internally and collaborating with product, sales, and support teams
  • Partner with customers to quantify, share, and communicate the value of Comulate and its impact on their organization
Ideal candidate
  • 4+ years of experience serving mid-market and enterprise companies in a B2B across support, success, and implementations
  • Ability to create efficient & repeatable processes to build personal relationships with dozens of customers, minimizing administrative overhead
  • Curiosity and a willingness to ask questions, with a track record of learning independently when faced with ambiguity
  • Detail-oriented communication skills to build trust with customers and the team
  • Natural agency and proactivity in ensuring customers are successful, with strong intuition and reasoning skills
Our team & philosophy We're backed by Spark Capital and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp. We're focused on delivering for customers and building a category-defining company, with a low-profile approach.

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