Bilingual Customer Service Expert
7 days ago
Net America Corporation is seeking an experienced Bilingual Customer Service Representative to join our team.
Key Responsibilities:
- Answer and resolve customer inquiries in a clear and concise manner, utilizing scripted and unscripted questions to gather information and resolve issues.
- Proactively identify and escalate complex customer concerns to ensure prompt and effective resolution.
- Develop and maintain relationships with customers through excellent communication and problem-solving skills, resulting in increased customer satisfaction and loyalty.
- Maintain accurate and detailed records of customer interactions, including issue resolution and follow-up activities.
Requirements and Qualifications:
- At least 1 year of experience in customer service roles, preferably with bilingual abilities and experience working in a call center environment.
- High school diploma or equivalent required; degree in a related field preferred.
- Excellent communication and interpersonal skills, with ability to establish rapport with diverse customers and stakeholders.
- Possess strong analytical and problem-solving skills, with attention to detail and ability to prioritize tasks effectively.
- Familiarity with MS Office software and internet applications, with basic computer skills and efficient keyboarding/typing abilities.
Estimated Salary Range: $50,000 - $65,000 per year, based on experience and qualifications.
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