Customer Service Representative
3 weeks ago
About Barry Pope - State Farm Agency
We are a successful State Farm Agency looking for a licensed customer service representative to join our team. As an Agent Team Member, you will play a crucial role in providing exceptional customer experiences and helping our business grow through value-based conversations.
Salary: The estimated salary for this position is $45,000 - $60,000 per year, based on experience and licenses.
Job Description:
- Establish strong relationships with customers and follow up as needed to ensure their needs are met.
- Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate customers about insurance options and provide solutions that meet their needs.
- Maintain a high level of work ethic and commitment to success each day.
Responsibilities:
- Hourly pay (based on licenses and experience)
- Annual bonus
- Generous commission schedule for sales
- Paid time off (vacation and personal days)
- Health, Dental, and Vision benefits
- 401k retirement plan
- Valuable experience and growth opportunities within the agency
Requirements:
- Property & Casualty license
- Life and Health license
- Excellent interpersonal skills
- Strong communication skills (written, verbal, and listening)
- People-oriented and organized with self-motivation and attention to detail
- Proactive problem-solving skills and dedication to customer service
- Ability to work in a team environment and multitask effectively
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