Customer Service Manager

3 weeks ago


Upper Marlboro, Maryland, United States Food Lion Full time
Job Overview

To deliver exceptional customer experiences through the execution of Food Lion's customer service standards. This role is responsible for providing support to the Customer Service Manager and Assistant Customer Service Manager in maintaining front-end operations, maximizing sales through outstanding customer service.

Key Responsibilities:
  • Provide fast, friendly, and flexible service to customers while achieving Food Lion's customer service standards.
  • Aid in ensuring store office functions are completed accurately and on time using accounting packets.
  • Maintain knowledge of office procedures, including cash reports, register check-ups, deposits, Western Union, money orders, and Coinstar.
  • Ensure a neat and clean presentation of the work station and front-end area of the store.
  • Develop and maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunctions to the Customer Service Manager or place service calls as needed.
  • Perform tasks assigned by the surge plan guidelines.
  • Maintain alertness and call for assistance when needed to provide excellent customer service.
  • Collaborate with other associates to meet customer needs.
  • Adhere to the Food Lion dress code and wear the required uniform.
  • Follow all company policies, guidelines, and standard practices.
  • Identify and correct unsafe conditions that may cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance requirements for the front-end area.
  • Complete computer-based training (CBT) and training aid courses.
Requirements:
  • High school diploma or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability to learn multiple tasks and technical requirements of the job.
  • Capacity to perform cashier and service center technical tasks.
  • Meet minimum age requirements for specific job functions.
  • Be able to meet physical demands of the position, with or without reasonable accommodations.

Estimated Salary Range: $16.60 - $24.90 Hourly

Food Lion is an equal employment opportunity employer and provides opportunities for personal and professional growth.



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