Service and Support Expert

4 days ago


Upper Marlboro, Maryland, United States Electronic Security Services, Inc. Full time
Job Summary

We are seeking a skilled Service and Support Expert to join our team at Electronic Security Services, Inc. (ESSI). This is an exciting opportunity to work with a dynamic organization and contribute to the delivery of high-quality service and support to our clients.

Key Responsibilities
  • Providing exceptional customer service and support to clients via phone and email
  • Resolving technical issues and troubleshooting problems
  • Maintaining accurate records and reporting any incidents or concerns
  • Collaborating with other departments to ensure seamless service delivery
Requirements and Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • Proficiency in MS Office, Excel, Outlook, and internet use
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and prioritize tasks effectively
Benefits and Compensation

The estimated salary for this role is around $55,000 per year, depending on experience. We offer a comprehensive benefits package, including paid vacation, holidays, health insurance, and 401K matching.



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