Customer Service Representative

4 days ago


Upper Marlboro, Maryland, United States Electronic Security Services, Inc. Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Electronic Security Services, Inc. (ESSI). As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Salary and Benefits

The estimated salary for this role is around $45,000 per year, depending on experience. In addition to competitive pay, we offer a range of benefits, including paid vacation, holidays, health insurance, and 401K matching.

Key Responsibilities
  • Answering and making phone calls to respond to client inquiries and service requests
  • Handling customer complaints and resolving issues in a professional and timely manner
  • Reviewing files and records to ensure accuracy and completeness
  • Maintaining filing systems and performing data entry tasks
  • Dispatching service calls and coordinating with field personnel
Requirements and Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • Proficiency in MS Office, Excel, Outlook, and internet use
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and prioritize tasks effectively
Why Join ESSI?

We are a leading provider of security services, committed to delivering exceptional results and building strong relationships with our clients. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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