Customer Service Leader

1 week ago

Upper Marlboro, Maryland, United States Food Lion Full time

Overview

Foood Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Salary Range

$16.60-$24.90 hourly

Job Description

We are seeking a Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for ensuring that our customers receive fast, easy, flexible and friendly service. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service, maximize sales and ensure excellent store office functions.

Responsibilities:

  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
  • Ensure work station and front end area of the store have a neat and clean presentation.
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform the task of the customer lead as needed to ensure service standards are maintained.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Is courteous and helpful to other associates.
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Adhere to all company guidelines, policies and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.

Qualifications:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

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