Bilingual Support Representative

6 days ago


Upper Marlboro, Maryland, United States Net America Corporation Full time
Job Description
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at the Net.America Corporation. This role involves providing exceptional customer service to clients in a fast-paced environment.

Key Responsibilities
* Handling incoming requests from customers/stakeholders via various channels
* Providing clear explanations/information in easy-to-understand language
* Troubleshooting and problem-solving complex issues
* Documenting calls using a problem management database (ticket system)

Requirements
* 1-2 years of call center experience
* High School Diploma or equivalent
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment

Why Join Us?
The Net.America Corporation is a leading provider of program management, information systems, and multi-channel contact centers to Federal government agencies. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as benefits such as health insurance, paid time off, and professional development opportunities.

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