Service Support Associate

3 weeks ago

Cleveland, Ohio, United States General Parts, LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Support Specialist to join our team. As a key member of our branch, you will be responsible for providing exceptional customer service, managing inventory, and ensuring seamless logistics operations.

Key Responsibilities:

  • Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
  • Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
  • Accurately pick parts to fill orders and assist in packaging of all materials for shipments.
  • Stock incoming inventory and maintain inventory counts.
  • Perform inventory cycle counts and FIFO checks.
  • Replenish high-moving products from the overflow area and investigate inventory variances.
  • Handle clerical duties such as scanning, filing, and managing daily mail.
  • Welcome and guide customers in tagging their equipment for repairs.
  • Manage UPS shipments, ensuring accuracy and proper documentation.
  • Prioritize safety and follow our accident prevention procedures.
  • Embrace new challenges assigned by the Branch Manager.

Requirements:

  • Must be at least 18 years of age.
  • Two years of education and/or experience in a related field.
  • Strong customer service, communication, and problem-solving skills.
  • Successful completion of a pre-employment drug screen and criminal background check.
  • Prioritize safety in all activities.
  • Self-motivated and organized, with the ability to work independently with minimal supervision.

Working Conditions:

  • Primarily work in a typical office environment.
  • Occasional light lifting of office equipment, supplies, and boxes may be needed.
  • A mix of sitting, walking, and standing throughout the day.
  • Comfortably operate computers and office equipment.

We offer a competitive hourly rate of $20-28/hourly based on experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

General Parts Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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