IT Support Associate

2 weeks ago


Cleveland, Ohio, United States Expedient Full time
Job Description

Expedient is seeking an entry-level IT support associate to join our team in Cleveland, OH. As an IT support associate, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.

Key Responsibilities:

  • Handle Tier 1 tickets and provide technical support to clients via phone, email, or in-person
  • Perform daily shift walks and routine audits to ensure the security and integrity of our data center
  • Follow strict security protocols to allow client access requests inside the data center
  • Process and prioritize client and employee technical requests by phone, email, or in-person
  • Use the ticketing system to log all requests and activities

Requirements:

  • Industry certification(s) preferred (such as CCNA, CompTIA A+, or Network+)
  • A strong passion for a career in IT and/or technology and evidence showing IT experience
  • Associate degree in a technical discipline or technical equivalent work experience
  • Previous exposure to or experience in an IT environment
  • Previous customer-service work experience
  • Excellent written and verbal communication skills
  • Strong analytical and independent problem-solving skills
  • Ability to prioritize and manage multiple responsibilities that are time-sensitive

Physical Demands:

  • Sitting - stationary/seated position during the workday
  • Walking - must be able to escort visitors to their equipment
  • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk, and print out visitor badges

Benefits:

  • Comprehensive employee training and tuition reimbursement programs
  • Top-tier medical, dental, and vision benefits
  • 401(k) with a generous match
  • Wellness engagement opportunities

Expedient is an equal opportunity employer.


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