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Customer Support Associate

2 months ago

Cleveland, Ohio, United States PartnerHero Full time
About the Role

The Customer Support Associate will provide exceptional customer service via email, chat, and/or phone, helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills.

Key Responsibilities:

  • Provide friendly and positive customer service
  • Analyze recurring customer issues and create insight reports
  • Work independently and collaboratively
  • Savvy with web, computer, and smartphones

What We Offer

Competitive compensation based on experience

Attractive benefits package including medical, dental, and vision options

Access to free posture-based fitness workouts from home

Training opportunities provided by PartnerHero and outside entities

1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

About PartnerHero

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business.

We work with over 75+ tech-forward companies, including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero values inclusion, belonging, and opportunities for professional growth.

How We're Different

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