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Customer Support Associate

2 months ago

Cleveland, Ohio, United States PartnerHero Full time

**About PartnerHero**

We are a mission-driven company that helps good businesses succeed by building custom teams for tech-forward companies. Our teams provide support services such as customer support, software QA, content moderation, design, engineering, and more.

**The Role**

We are looking for a skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing excellent customer service via various channels, helping customers solve problems, and analyzing recurring customer issues to create insight reports.

**Key Responsibilities**

• Provide friendly and positive customer service via various channels

• Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills

• Analyze recurring customer issues and create insight reports to help our partners make their businesses better

• Work independently and collaboratively as part of a team

• Stay up-to-date with product knowledge and company information

**What We Offer**

• Competitive compensation based on experience

• Attractive benefits package including medical, dental, and vision options

• Access to free posture-based fitness workouts from home

• Training opportunities provided by PartnerHero and outside entities

• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

**Our Culture**

We value inclusion, belonging, and opportunities for professional growth. We believe in treating our employees with respect and fairness, and we strive to create a positive and supportive work environment.

**How We're Different**

We're committed to changing the outsourcing industry's approach to compensation and benefits. We believe in fair pay and benefits, and we're dedicated to creating a culture that values our employees' well-being and growth.