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Customer Support Associate
2 months ago
**About PartnerHero**
We are a mission-driven company that helps good businesses succeed by building teams that support companies in every facet of their business.
Our teams work with over 75+ tech-forward companies, including Etsy, Udemy, Good Eggs, Grindr, and Bentobox.
We value inclusion, belonging, and opportunities for professional growth, and we're looking for individuals who embody our Core Values:
* Be Humble
* Take Ownership
* Embrace Growth
* Manifest Trust
* Care for Others
**The Role**
We're seeking a Customer Support Associate to join our global team. As a Customer Support Associate, you will:
* Provide excellent, friendly, and positive customer service
* Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
* Analyze recurring customer issues and create insight reports to help our partners make their businesses better
* Work independently and collaboratively
**What We Offer**
* Full-time employment with the potential for overtime
* Competitive compensation based on experience
* Attractive benefits package, including medical, dental, and vision options
* Paid sabbatical leave
* Access to free posture-based fitness workouts from home
* Training opportunities provided by PartnerHero and outside entities
* 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development