Business Development Center Manager

1 day ago

Wappingers Falls, New York, United States Lithia Motors Full time
About the Role

We are seeking a highly skilled Business Development Center Manager to join our team at Lithia Motors. As a key member of our sales team, you will be responsible for leading customer relations process management, developing continuous improvement plans, and building knowledge of product information and dealership events.

Responsibilities
  • Lead customer relations process management by observing, installing, and training approved CR processes.
  • Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
  • Gather accurate customer information to create a database for continual follow-up and retention.
  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
  • Utilize computer and phone skills to increase appointments, sales, customer retention, and set appointments with call-ins, referrals, and leads.
Qualifications
  • Previous customer service management experience.
  • Ability to present information in a clear and professional manner.
  • Ability to teach others how and why to perform their job.
  • Basic computer skills.
  • Acceptable driving record and a valid driver's license in your state of residence.
What We Offer
  • Competitive pay.
  • Medical, dental, and vision plans.
  • Paid holidays and PTO.
  • Short and long-term disability.
  • Paid life insurance.
  • 401(k) retirement plan.
  • Employee stock purchase plan.
  • Lithia Learning Center.
  • Vehicle purchase discounts.
  • Wellness programs.

We are an equal opportunity employer and welcome applications from qualified candidates regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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