Service Desk Technician

1 week ago


Canton, Illinois, United States TimbukTech Inc Full time
Job Overview

We are seeking a highly skilled Service Desk Technician to join our team at TimbukTech Inc. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their technology needs are met with efficiency and professionalism.

Key Responsibilities
  • Provide onsite and remote workstation and network management for a variety of clients across different industries.
  • Troubleshoot backup issues, implement security compliance standards, and deploy server application upgrades.
  • Maintain and enhance proactive maintenance systems.
  • Troubleshoot and maintain Windows Server Active Directory environments.
  • Work with the team to provide mentoring and escalated support to Service Desk Technicians.
  • Assist with new project implementations.
Requirements
  • Strong interpersonal skills and a positive attitude.
  • Ability to change tasks rapidly.
  • Ability to stay organized and follow through to completion with a high level of accuracy.
  • A willingness and ability to learn new applications and skills.
Technical Requirements
  • 2-4+ years of experience with Microsoft Windows environments, including Hyper-V, setup OS, virtual switches, RAID setup and configuration.
  • 1-2+ years of basic network experience, including setting up basic firewalls or switches.
  • Office 365 and/or Azure experience a plus.
Compensation and Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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